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Delivery, Returns & Refunds


Different e-commerce sites offer different range of deliver options for your convenience. PriceGetter lists them all and helps you choose the most convenient option. You can also check the detailed delivery details on the checkout. Some of the options are listed here:

  • Free standard shipping: Most eCommerce websites offer standard FREE delivery option if you shop over and above a certain amount. Estimated Delivery Time: 2 to 7 days
  • Custom shipping: If your FREE delivery amount slab is not reached, retailers can change you with a custom shipping charge. Eg : John Lewis charges $£3.50 for orders under £50. Estimated Delivery Time: 1 to 4 days
  • International Deliveries: Check if your country code is available in delivery options. Customs offices in some countries require the importer of record to provide a particular form of identification before releasing a parcel. As the importer you might have to provide your identification details. Estimated Delivery Time : 5 to 11 days
  • One day delivery: One day delivery is available on certain products with extra charges. Not all websites provide this kind of service.

Returns & Refunds

If you want to return/exchange any item, you have an option to return it in original condition with the proof of purchase. Most websites have a return window of 30-40 days; post which your returns will not be accepted.

Below is a summary of return policies from various websites :

Type Weight Return Charges
Small Items Upto 10 kg FREE
Medium Items Upto 15 kg FREE
Large Items Above 15kg Charges may apply

You can initiate your return by contacting the website’s customer care or by calling their helpline. Majority of times, the return or cancel option is available near your order details. Your refunds will depend upon the mode of payment. Debit/credit cards, Paypal accounts or gift vouchers from the store are some popular ways to provide refunds.

Please note: some items may be exempted from website’s goodwill return policy. These include:

  • Perishable goods such as flowers and food
  • Computer software vouchers that have been redeemed
  • Un-sealed beauty products
  • Personalized products

Partner Websites Customer Care Contact

Type Email / Service Form Customer Care
Amazon http://amzn.to/1QZG8bK NA
John Lewis http://bit.ly/2ooJ6Nu 03456 049 049
Ebay http://ebay.to/2n2sont 0800 358 6551
Currys customer.services@currys.co.uk 0344 561 1234

Frequently Asked Questions

How do I change my Delivery Information?
Not all retailers allow you to change the delivery information once the order is placed. However, in some cases, retailers might allow you to change the delivery location before item dispatch. As we are not the retailers/sellers you might have to check the retailer site for further details.

I haven’t received my item, what shall I do?
We are not a retailer. We provide comparison service for all products but do not sell them. For queries related to this kindly contact the retailer/seller you shopped from.

How do I cancel my order?
To cancel your order, visit your retailer website and apply for cancellation. As we are not retailer, we do not store your order related information.

Item that arrived is damaged, how to I file a refund?
Please contact the retailer site for any returns/refund/cancellation. As we are not the sellers, we do not store any order related information. Some of the retailer’s contact information is mentioned above.